Head of Department - Lettings
We have a fantastic opportunity join us as our Lettings Head of Department (HoD) covering Barnes.
Role Overview
We have a fantastic opportunity to join us as our Lettings Head of Department (HoD) based at our Barnes office.
As a leader you will set the tone, set the example and drive the highest of standards. You’ll deliver our core values; To listen, To empower, To challenge and To collaborate.
Our Head of departments are responsible for driving forward the lettings business in the local area as well as coaching their team to meet and where possible exceed their targets.
The ideal candidate will be energetic, enthusiastic and bring a strong commercial mindset. You will lead, coach and inspire your team to ensure the department delivers a ‘best in class’ service.
You must set the working practice standards for the lettings team and ensure you are all up to date with all lettings related legislation and at all times follow our procedures.
The role includes the promotion and marketing of the department to not only maintain but also increase the annual turnover and profit margin and the maximising of cross division referral opportunities.
Key Responsibilities
- To drive the expansion of the department, maintaining our market leader standing
- To build and expand Savills Lettings business and to be aware of future opportunities that will enable the office to continue to expand
- To be seen as the ‘go-to’ agent in the region
- To build a strong pipeline of new business opportunities and build on existing client relationships
- To carryout monthly business review meetings and monitor progress against targets
- To identify coaching needs for your team and then arrange/carryout the required training as well as monitoring and keeping up to date their individual development plans and to attend/nominate yourself for appropriate training
- Contribute to division wide initiatives in line with the 5 pillars of Growth, Disruption, Client, People and Finance
- To keep abreast of National issues and their impact on your office / our business
- Comply with the Scottish ARLA Propertymark ways of working, strict Property Ombudsman & RICS ‘Code of Practice’, as well as keeping up to date with all existing and new lettings & estate agency legislation
- To produce and regularly update relevant reports recording the performance of the department
- To recruit new team members
- Monitor sickness absences
- To deal with any staff grievance issues raised within the department
- To ensure your team are aware of the offices Health and Safety issues and monitor the work spaces and environments
- To be aware of all fire procedures for the office and to ensure that staff are kept up to date with current office procedures for emergency evacuations
Skills and Experience:
- To be ARLA Qualified
- The ability to work efficiently under pressure with a flexible approach
- Meticulous attention to detail
- Possesses vision and is able to develop complex strategies and solutions
- Excellent relationship builder to generate business
- Focussed: commits to challenging goals and delivers consistently against these
- Cost management: financial and commercial acumen with excellent planning, budgeting and operational reporting skills
- Continuous improvement: delivers efficiency in addition to effectiveness
- Self-starter, who relishes challenges and strives for the best
- Strong team player: builds relationships and consults with others, quickly establishes trust and credibility
- Robust and prepared to lead from the front
- Diplomatic and challenging with the ability to influence others
- Confident with a positive outlook
- Strong decision maker who gives assurance
- Ethical with strong integrity
Preferred Experience:
- Local knowledge
- Team Leadership
- Proven track record in New Business Generation
Find out more about Savills offer
Recruitment agencies
Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.
Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.
- Business area
- Residential Sales and Lettings
- Role
- Residential Lettings
- Locations
- Barnes
- Contract Type
- Permanent, Full time
- Remote Status
- This role is office based
- Salary
- Competitive
Our offer
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Holiday
We understand the importance of a work life balance and offer you a generous holiday entitlement, which increases throughout your career as you progress through our job levels or reach service milestones.
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Health
Your wellbeing and that of your family is as important to us as it is to you. We offer Virtual Gp, Digital Health, Private Medical Scheme and mental health support amongst other benefits.
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Lifestyle
We promote a healthy work life balance, supported by our approach to flexible working and our wide variety of health, wellbeing and social programmes.
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Our Offer
Read more about our benefits and culture in our offer overview below
Values
No matter the role you’re in, we all share one purpose: to help people thrive through places and spaces. This is built into our DNA, shaping the way we behave to deliver the best results. We define it by four key values:
We listen: Tell us your goals and aspirations and we’ll provide the support you need to achieve them. We appreciate the individual value of every team member and create an environment where you can reach your full potential.
We empower: Here, there’s no limit to what you can achieve. We give you opportunities to have a real, positive impact in the community through the work you do, backed by access to our market-leading research and insights.
We challenge: The best results happen when we question the status quo. We create an environment where you can safely challenge our thinking, bringing fresh ideas to the table to innovate as a team.
We collaborate: When you join Savills, you become part of a 40,000-strong network of driven individuals, all sharing their knowledge and experience to push the real estate industry forward.
At the heart of it all, we deliver best-in-class insights and advice to help people make better property decisions. We're looking for colleagues who will help us on this mission. When you join Savills, our ask for you is simple – to be extraordinary, together.
About Savills
Over 40,000 people work for us in more than 70 countries all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.
Head of Department - Lettings
We have a fantastic opportunity join us as our Lettings Head of Department (HoD) covering Barnes.
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