Client Services Team Leader
We're recruiting for an exceptional outbound call centre salesperson, who's ambitious, a strong team player, target driven and who thrives on success.
The successful candidate will manage a team of Sales Consultants to meet input and output targets. In order to do this, you'll need to work closely with the front office, to promote close collaboration in order to maximise long and short-term business opportunities.
As a billing manger, you'll need to balance your time between managing a smaller patch of personal clients, with investing in your team's development. This will enable you and them, to take full advantage of our un-capped commission structure. At Savills, we understand that nurturing our staff and allowing them to grow in a supportive environment, not only benefits us but also them in reaching their full potential and career goals.
The Hive has been reimagined as the new Client Services Department, fit for the 21st century. This team plays a vital role in Savills' long term growth strategy. It requires a person who is able to handle rapid growth, embrace new techniques, balance multiple projects at any one time and be driven to advance their career, in a company with endless possibilities.
Role Responsibilities
- Motivate and engage the team to hit their targets and exceed expectations
- Have a winning strategy for New Business
- Achieve individual targets for calls, market appraisals, instructions, and revenue
- Recruit, onboard and train
- Build a positive and productive team culture to drive results and engagement
- Manage a team of Consultants, providing consistent coaching and guidance
- Monitor the performance of the team and provide regular performance updates to the Head of Outbound Sales
- Identify and address any performance issues within the team
- Develop and implement team training plans to upskill team members and improve performance
- Ensure systems are being used accurately
- Ensure that all team members are following all Hive procedures, processes and frameworks
Essential Skills and Experience
- Display a strong track record of coaching and mentoring
- Experience within Property sector (preferred)
- Driven and motivated to exceed targets
- Ability to adapt, grow and learn quickly
- Ability to work under pressure and meet deadlines
- Strong communication and interpersonal skills
- Competent in Word, Excel, PowerPoint
- Be a strong negotiator
- Business area
- Residential Sales and Lettings
- Locations
- Church Road, Richmond
- Contract Type
- Permanent
- Remote Status
- This role is office based
- Salary
- Competitive
Our offer
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Holiday
We understand the importance of a work life balance and offer you a generous holiday entitlement, which increases throughout your career as you progress through our job levels or reach service milestones.
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Health
Your wellbeing and that of your family is as important to us as it is to you. We offer Virtual Gp, Digital Health, Private Medical Scheme and mental health support amongst other benefits.
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Lifestyle
We promote a healthy work life balance, supported by our approach to flexible working and our wide variety of health, wellbeing and social programmes.
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Our Offer
Read more about our benefits and culture in our offer overview below
Values
No matter the role you’re in, we all share one purpose: to help people thrive through places and spaces. This is built into our DNA, shaping the way we behave to deliver the best results. We define it by four key values:
We listen: Tell us your goals and aspirations and we’ll provide the support you need to achieve them. We appreciate the individual value of every team member and create an environment where you can reach your full potential.
We empower: Here, there’s no limit to what you can achieve. We give you opportunities to have a real, positive impact in the community through the work you do, backed by access to our market-leading research and insights.
We challenge: The best results happen when we question the status quo. We create an environment where you can safely challenge our thinking, bringing fresh ideas to the table to innovate as a team.
We collaborate: When you join Savills, you become part of a 40,000-strong network of driven individuals, all sharing their knowledge and experience to push the real estate industry forward.
At the heart of it all, we deliver best-in-class insights and advice to help people make better property decisions. We're looking for colleagues who will help us on this mission. When you join Savills, our ask for you is simple – to be extraordinary, together.
About Savills
Over 40,000 people work for us in more than 70 countries all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.
Client Services Team Leader
We're recruiting for an exceptional outbound call centre salesperson, who's ambitious, a strong team player, target driven and who thrives on success.
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