Lettings Coordinator - Weybridge and Esher
Role Overview
We are looking for an experienced Lettings Coordinator to join our vibrant Lettings teams based on a dual office basis in our Esher and Weybridge offices.
Our Lettings Coordinators are key members of our front office teams and ensure that our Landlords and Tenants get the very best customer service from start to finish. This is a fantastic chance for you to get an unparalleled insight into our business and industry, with plenty of ongoing training and learning opportunities to keep you up to date on changing legislation and process.
We are looking for an
enthusiastic individual who pays attention to detail and who can work
effectively on their own and within a team. We want those with a can-do
approach and someone who isn’t afraid to get involved in lots of different
projects. This role has a competitive package and Savills offer a great
induction programme as well as ongoing support and training throughout your
career.
Key Responsibilities
Our well thought-out processes are crucial to ensuring the very highest standards of Customer Service. As one of our Lettings Coordinators, you will be responsible for several key areas;
Compliance
• Sending out paperwork to landlords and ensuring the property is compliant before marketing
• Creating and updating property details on our system
• Staying up to date with the latest industry legislation and Anti Money Laundering procedures
• Keeping in contact with our centralised deal progression and property management teams to ensure we have all documents in place before a move in
• Preparing for office audits (Internal and External)
Marketing
• Preparing Market Appraisal packs and send out letters from your Head of Lettings
• Booking in “Pitch” appointments with Landlord and Head of Lettings
• Booking Photography, Floorplans and EPCs through our preferred suppliers and upload these on to the system and website
• Creating office marketing materials – eye catching brochures for our negotiators to take out on viewings
• Arranging for re-evaluation by Head of Lettings of any relet properties and preparing the necessary documents for remarketing
Correspondence and Personal Assistant Duties
• Diary management for Head of Lettings
• Organising meetings, setting up calls and booking meeting rooms
• Recording and submitting expense claims
• Handling incoming phone calls for the team with the highest level of professionalism
• Providing feedback to Landlords, Tenants and Applicants following viewings
• Applicant and client care in line with company procedures
• Managing incoming invoices and arranging for payment
Enquiries & Viewings
• Diary management for Head of Lettings
• Organising meetings, setting up calls and booking meeting rooms
• Recording and submitting expense claims
• Handling incoming phone calls for the team with the highest level of professionalism
• Providing feedback to Landlords, Tenants and Applicants following viewings
• Applicant and client care in line with company procedures• Managing incoming invoices and arranging for payment
Key Skills
You will receive comprehensive training on your role, but ideally we are looking for someone with:
- Minimum 1 years prior experience within an administrative role
- Excellent IT skills, including Microsoft Office etc
- Ability to multi-task
- Excellent written and communication skills
- Strong customer focus, high accuracy and good attention.
- Excellent organisational and prioritisation skills
- Ability to work effectively in a fast paced environment individually and as part of a team
- Excellent telephone manner
- Confident in dealing with clients and customers face to face and over the phone
- Enthusiasm to do a good job
- Ideally previous experience in a busy lettings, agency or sales admin environment
Team Overview
Our Weybridge team comprises one Head of Department, one Negotiator, one Lettings Coordinator and one Prime Property Manager, the office also houses our Residential Sales Team. Our Esher team includes two Negotiators, a Prime Property Manager and our Head of Department. In addition, we work closely with our local branches in Elmbridge and surrounding area and have a fantastic relationship with our lettings head office teams, including Tenancy Progression, Renewals, Property Management, Client Accounts and our Hive Client Services department.
Find out more about Savills offer
Recruitment agencies
Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.
Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.
- Business area
- Residential Sales and Lettings
- Role
- Residential Lettings
- Locations
- Weybridge, Esher
- Contract Type
- Permanent, Full time
- Remote Status
- This role is office based
- Salary
- Competitive
Our offer
-
Holiday
We understand the importance of a work life balance and offer you a generous holiday entitlement, which increases throughout your career as you progress through our job levels or reach service milestones.
-
Health
Your wellbeing and that of your family is as important to us as it is to you. We offer Virtual Gp, Digital Health, Private Medical Scheme and mental health support amongst other benefits.
-
Lifestyle
We promote a healthy work life balance, supported by our approach to flexible working and our wide variety of health, wellbeing and social programmes.
-
Our Offer
Read more about our benefits and culture in our offer overview below
Values
No matter the role you’re in, we all share one purpose: to help people thrive through places and spaces. This is built into our DNA, shaping the way we behave to deliver the best results. We define it by four key values:
We listen: Tell us your goals and aspirations and we’ll provide the support you need to achieve them. We appreciate the individual value of every team member and create an environment where you can reach your full potential.
We empower: Here, there’s no limit to what you can achieve. We give you opportunities to have a real, positive impact in the community through the work you do, backed by access to our market-leading research and insights.
We challenge: The best results happen when we question the status quo. We create an environment where you can safely challenge our thinking, bringing fresh ideas to the table to innovate as a team.
We collaborate: When you join Savills, you become part of a 40,000-strong network of driven individuals, all sharing their knowledge and experience to push the real estate industry forward.
At the heart of it all, we deliver best-in-class insights and advice to help people make better property decisions. We're looking for colleagues who will help us on this mission. When you join Savills, our ask for you is simple – to be extraordinary, together.
About Savills
Over 40,000 people work for us in more than 70 countries all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.
Lettings Coordinator - Weybridge and Esher
Loading application form
Already working at Savills?
Let’s recruit together and find your next colleague.