CRM Manager
Role Overview
We are looking for an experienced CRM Manager to support the roll-out, adoption, and ongoing success of Savills' CRM platform (Microsoft Dynamics 365 and Introhive) across the EMEA region.
As a key member of a major business transformation programme, you will work closely with stakeholders across multiple countries to drive CRM adoption, embed new ways of working, and maximise the commercial value of client data and insights.
In this role, you will lead engagement, communication, training, and change management initiatives, helping colleagues develop the skills and confidence to leverage CRM technology effectively. You will also act as a trusted partner to business and technology teams, shaping future platform enhancements, maintaining data and process governance, and delivering insights that support business development and client growth.
The successful candidate will bring experience of CRM implementation and adoption, strong stakeholder management skills, and a proven ability to drive behavioural change across complex, international organisations. Experience with Dynamics 365, Introhive, or similar CRM platforms would be advantageous.
Click here to download the full job specification. Please ensure you read this before applying.
Recruitment agencies
Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.
Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.
- Business area
- Business Operations
- Locations
- Milan
- Contract Type
- Permanent, Full time
- Remote Status
- This role is office based , This role offers some working from home
- Salary
- Competitive
Milan
Our offer
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Holiday
We understand the importance of a work life balance and offer you a generous holiday entitlement, which increases throughout your career as you progress through our job levels or reach service milestones.
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Health
Your wellbeing and that of your family is as important to us as it is to you. We offer Virtual Gp, Digital Health, Private Medical Scheme and mental health support amongst other benefits.
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Lifestyle
We promote a healthy work life balance, supported by our approach to flexible working and our wide variety of health, wellbeing and social programmes.
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Our Offer
Read more about our benefits and culture in our offer overview below
Values
No matter the role you’re in, we all share one purpose: to help people thrive through places and spaces. This is built into our DNA, shaping the way we behave to deliver the best results. We define it by four key values:
We listen: Tell us your goals and aspirations and we’ll provide the support you need to achieve them. We appreciate the individual value of every team member and create an environment where you can reach your full potential.
We empower: Here, there’s no limit to what you can achieve. We give you opportunities to have a real, positive impact in the community through the work you do, backed by access to our market-leading research and insights.
We challenge: The best results happen when we question the status quo. We create an environment where you can safely challenge our thinking, bringing fresh ideas to the table to innovate as a team.
We collaborate: When you join Savills, you become part of a 40,000-strong network of driven individuals, all sharing their knowledge and experience to push the real estate industry forward.
At the heart of it all, we deliver best-in-class insights and advice to help people make better property decisions. We're looking for colleagues who will help us on this mission. When you join Savills, our ask for you is simple – to be extraordinary, together.
About Savills
Over 42,000 people work for us in more than 70 countries all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.