Portfolio Management Team Leader
Lead a high-performing team delivering seamless client onboarding, offboarding, and tenancy transitions, driving accuracy, pace, and continuous improvement in a fast-moving environment.
Role Overview
The Portfolio Management Team Leader is responsible for leading and performance-managing the Portfolio Management Team, ensuring the smooth, accurate, and timely delivery of all client onboarding, offboarding, tenancy changes, and managing agent transitions. The role owns these processes end-to-end, coordinating closely with mobilisation, property management, and internal teams to deliver seamless client experiences with minimal disruption. A key focus is driving consistency, reducing errors, and maintaining clear audit trails across all activity, using systems such as Zendesk and Optima, while proactively identifying risks and taking action to protect service delivery.
This role requires a hands-on leader who sets clear expectations, manages priorities, and holds the team accountable for performance and outcomes. You will build a high-performing, engaged team, while also developing strong external relationships with suppliers to ensure timely confirmations and resolution of issues. Using data and operational insight, you will continuously improve processes, drive efficiency, and strengthen supplier performance, ensuring the function delivers against tight deadlines and high service standards in a fast-paced environment
Click here to download the full job specification. Please ensure you read this before applying.
What we offer you:
Career and Professional Development
25-30 Days Annual Leave, depending on grade
Life Assurance
Private Medical Scheme
Virtual GP
Global Mobility Scheme
Rewards Platform
Company Pension Scheme
Enhanced Incremental Annual Leave
Find out more about Savills offer
Team Overview
The Portfolio Management Team Leader is responsible for managing and leading the wider Portfolio Management Team, responsible for completion of client onboarding and offboarding, as well as change of tenancies and change of managing agents.
The team will work closely with the Property Management Mobilisation Team, clients, and wider internal teams to successfully onboard and offboard portfolios, ensuring smooth transitions and alignment with client and business expectations. The team will also aim to ensure that all changes are confirmed as completed by suppliers, maintaining strong relationships and clear communication to support service excellence.
Recruitment agencies
Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.
Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.
- Business area
- Property Management
- Role
- Property Management
- Locations
- Cardiff
- Contract Type
- Permanent, Full time
- Remote Status
- This role offers some working from home
- Salary
- Competitive
Cardiff
Our offer
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Holiday
We understand the importance of a work life balance and offer you a generous holiday entitlement, which increases throughout your career as you progress through our job levels or reach service milestones.
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Health
Your wellbeing and that of your family is as important to us as it is to you. We offer Virtual Gp, Digital Health, Private Medical Scheme and mental health support amongst other benefits.
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Lifestyle
We promote a healthy work life balance, supported by our approach to flexible working and our wide variety of health, wellbeing and social programmes.
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Our Offer
Read more about our benefits and culture in our offer overview below
Values
No matter the role you’re in, we all share one purpose: to help people thrive through places and spaces. This is built into our DNA, shaping the way we behave to deliver the best results. We define it by four key values:
We listen: Tell us your goals and aspirations and we’ll provide the support you need to achieve them. We appreciate the individual value of every team member and create an environment where you can reach your full potential.
We empower: Here, there’s no limit to what you can achieve. We give you opportunities to have a real, positive impact in the community through the work you do, backed by access to our market-leading research and insights.
We challenge: The best results happen when we question the status quo. We create an environment where you can safely challenge our thinking, bringing fresh ideas to the table to innovate as a team.
We collaborate: When you join Savills, you become part of a 40,000-strong network of driven individuals, all sharing their knowledge and experience to push the real estate industry forward.
At the heart of it all, we deliver best-in-class insights and advice to help people make better property decisions. We're looking for colleagues who will help us on this mission. When you join Savills, our ask for you is simple – to be extraordinary, together.
About Savills
Over 42,000 people work for us in more than 70 countries all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.