Key Responsibilities

• Responsible for receiving, logging and entering invoices manually into our utility database.
• You will be required to load and validate bills received via EDI form key suppliers.
• You will be required to Audit the Paper bills entered and transfer these to the Compass as escalate any incorrect bills to the team and manager.
• Dealing with disconnection letters. This will require you to contact the supplier to update them on the current position of the account and working with accounts payable departments.
• You will be required to enter data into the database and ensure that the information passes various validation and verification checks.
• During the day various queries will arise via our CRM system Zendesk or via phone. These will vary from utility invoice queries to site queries where you will need to contact suppliers and sites.
• You may be required at times to work on other projects that are not related to the contract. Specific training will be provided before commencement of your involvement of any project.
• This position will require administration skills. This includes faxes, emails, filing and photocopying as well as telephone skills.
• The role will involve a considerable number of telephone calls both inbound and outbound. You will be expected to have excellent customer service skills as well as assertiveness. Further training will be provided to enhance these skills.
• Maintenance of internal databases, folders and systems to ensure accurate and organised storage and provision of data.
• Plan and organise workload to meet existing client requirements.
• Maintain a high level of professionalism when dealing with clients and colleagues.
• There is a requirement for the candidate to engage in email correspondence in order to resolve queries, as well as follow up phone calls.
• In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

Key Skills

The successful candidate will preferably have previous experience within the Utilities sector however a strong interest in this field and good maths skills will be accepted. They will have strong organisational and communication skills (both verbal and written), with the ability to work under pressure and a willingness to learn.
The candidate will be personable, trustworthy, committed and hard working. They will work well on their own and as part of a team to reach KPI’s of the department • Microsoft Excel
• Optima experience an advantage
• Previous Experience in the Utilities industry is an advantage
• Attention to detail and being able to work under pressure
• Strong written and verbal communication skills
• Good mathematical skills and a keen eye for numbers

Team Player

Team Overview

The Cardiff Energy Team provides a Procurement and Bureau service to Savills Property Management Division clients. The role is based in the Cardiff office and you will be part of our Bill Validation team. This team is responsible for ensuring the accuracy and timely delivery of utility bills received from Energy suppliers and delivered to internal stakeholders (surveyors) for processing and payment. You will report on a day-to-day basis to the Bill Validation Team Leader.

Savills employee offer