Role Overview

If you have previous customer service experience; have a keen eye for detail and are good at multi-tasking then we would love to hear from you.

Your role is a critical in providing a smooth letting / renting journey for our landlords and tenants. You’ll be dealing with all of your portfolio’s property management queries throughout the duration of a tenancy and you must not only keep all parties well informed from move in to move out, but also deal with queries quickly and efficiently.

Whilst no two days are ever the same: you could be helping a tenant with a broken boiler, a landlord with a service charge bill or sending works orders to a contractor, what remains consistent is the need for thorough and proactive communication at all times.

Key Responsibilities

• Help the Department Managers with all administrative aspects involved in the running of the Department
• Paying supplier invoices and service charges
• Utility management
• Liaising with utility companies and contractors
• Sending inventory check in and out reports to tenants and landlords
• Opening and distributing post between the teams
• Cross check necessary department checklists, ensuring accurate documents are saved to our internal system
• Carry out other administrative duties within the lettings functions at One Church Road
• Comply with Savills compliance procedures
• Manage department mailbox
• Assist property managers when required tasks could include sending out works orders, investigating enquiries and speaking to contractors

Key Skills

• Excellent administrative skills with good attention to detail
• Exceptional organisational and prioritising ability
• Strong communication skills, both verbal and written
  
• Initiative and ability to work under pressure
• Team player
  
• Comfortable with working in a busy, target driven environment
• Maintains a professional manner at all times
  
• Friendly, outgoing and enthusiastic to do a high quality job at all times
• Excellent IT skills – Microsoft Office, databases, Outlook
  

Team Overview

Our diverse, sociable and friendly property management team are a mix of team leaders, property managers and assistant property managers. The team strive to provide exceptional customer service for our landlords, tenants and contractors.

Working in our vibrant lettings head office at Richmond you’ll be sat along-side, amongst others, our tenancy progression, client services, client accounts and renewals team. Our 100+ colleagues work in a supportive and collaborative environment providing a great opportunity for you to reach your full potential, which in turn benefits the lettings journey for our landlords and tenants.

Assessment applicants can expect during selection

• 3 stage interview
• Personality Profile

Savills employee offer