Role Overview

To carry out general office coordination duties and to provide administrative, marketing and sales support to the residential department in the Reigate office. The role will require a mix of duties and will involve client contact both in person in the office and on the phone.

Key Responsibilities

Marketing Office Administration
• Managing inbound calls and receiving visitors to the office, handling general queries, post handling
• Preparing PR and internet advertising
• General facilities management within the office – kitchen supplies, cleaning contracts, stationary and so on
• Processing of the office invoices and purchasing through My Purchasing and the

Billing system
• Coordination of ISO and internal/external audits in corporation with the wider team
• Organising support staff resources including planning rotas, weekend bookings and holiday cover
• Maintain HR systems to include logging holidays, sickness, and so on
• Health and safety for the office to meet the requirements within the group PLC H&S manual, including for example weekly testing of the fire alarms, intruder alarms water systems
• First aid support (training can be provided) and managing first aid supplies
• Keeping up to date office risk assessments
• Management of the key safe and key register
• Management of the team’s participation in training events, online training

Sales and Marketing
• Handling buyer enquiries both in person in the office and on the phone, and registering requirements on the office IT systems
• Production of local office marketing material – valuation folders, marketing leaflets, general promotion of the Savills business, organising sponsorships and charity donations
• Preparation of sales letters, solicitor notifications of sale, and invoicing at job completion
• Viewing support at busy times to include cover during holidays, including following up and handling feedback and offer negotiation that arise from those viewings
• Organsing local office events, client evenings, staff entertainment and assistance with regional and national events where necessary
Additional Responsibilities
Maintaining the property canvassing systems, sending follow up letters

Support the ‘Sales and Marketing Coordinator’ (and occasional stand-in support for when he/she is away from the office on holiday, etc) to include the below duties:

• Valuation follow up including preparing and sending out market appraisal reports following the valuation
• Preparing terms of business, registration forms, collecting and certifying ID and AML processing
• Preparing and drafting marketing material, brochures, window cards in consultation with the client and in line with marketing guidelines

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.

Key Skills
• Should be prepared to work at a fast pace when required, self-motivated and disciplined

• Should have excellent attention to detail
• Well organised and able to take the initiative
• Be flexible and prepared to help others when needed
• Polite, helpful and considerate nature
• Professional in approach and accepting of only the highest level of service

Qualifications and Technical Abilities
• Being a confident Microsoft Office user is essential
• Numerate and able to formulate invoicing with absolute accuracy
• Quick to pick up new IT systems
• Excellent organisation and communication skills, both internally and externally
• Understanding of general estate agency process, though training can be provided

Team Overview

Savills culture is one of trust and respect, teamwork and collaboration. Our teams and our clients benefit when we work together, listening to and learning from each other. Above all, we value the motivation of our people. This is evidenced by our wellbeing offer, our capability to facilitate flexible working and our support to enjoy a healthy work life balance.

A fast paced and friendly team, made up of 1 Director, 2 Sales Negotiators and various support staff who work together to provide clients an exceptional service. We are looking for someone with to carry out general office coordination duties and to provide administrative, marketing and sales support to the residential sales department in the Reigate office.

Assessment applicants can expect during selection

• Personality Profile

Savills employee offer