Current Team Information

The successful candidate will be joining an established team within the Property Management Department in Cambridge. Focusing on management of high profile commercial portfolios, working closely with the Head of Department, Client Relationship Managers and Regional Facilities Managers to deliver a complete asset management service to a number of clients. 

The successful candidate will have previous experience working in a busy environment and be able to provide a high level of service to, and establish rapport with, clients, leaseholders and Savills colleagues. Being a good team player is imperative to this role, as is the ability to build relationships with occupiers and clients.  Dependant on experience the successful candidate may join at an Associate level. 

The Role & Key Responsibilities

• Provide detailed support and advice to clients.
• Ensure delivery of Property Management Services in accordance with Management Agreements and having regard to RICS professional standards.
• Service charge budget management of a range of asset types, including multi-let office buildings, business and science parks, retail parks, leisure schemes, and industrial estates in accordance with the RICS Professional Statement: Service Charges in Commercial Property. This will include the setting of annual budgets, obtaining agreement of budgets from clients and leaseholders and reconciling the accounts within agreed timescales.
• Ensure that Health and Safety compliance is adhered to by the Regional Facilities Managers and Building Managers.
• Management of site staff, including carrying out annual appraisals within the timescales given and conduct regular one-to-ones.
• Manage multi-discipline contractors to ensure services are delivered to the expected high standards, with a particular emphasis on Customer Service.
• Act as second reviewer for expenditure invoices.
• Be a point for escalation for leaseholder queries and more complex issues.
• Review on a weekly basis open maintenance jobs and ensure these are closed out in accordance with KPI’s.
• Quarterly and monthly management reporting, including arrears and service charge variations.
• Quarterly site visit with Regional Facilities Managers and other necessary property inspections.
• Cross sell the skills and services of the other divisions to existing and potential clients.
• Attendance at client and tenant meetings.
• Oversee insurance claims and ensure they are completed in a timely manner.
• Management of leases, with regards to client and tenant covenants and critical dates.
• Set up and mobilisation of new sites as and when required.
• Assistance with new business pitches.

Skills, Knowledge and Experience

Technical experience:

• MRICS or equivalent qualification preferred but not essential
• Intermediate Microsoft Office knowledge

Skills and Knowledge:

• Previous property management experience
• Excellent communication and client relationship skills
• Good time management and organisational skills
• Strong commercial awareness
• Excellent attention to detail skills
• Good financial skills
• Good team player

Type of Assessment for this role:

• 2 stage interview
• Personality Profile

Savills employee offer